Finland, Ene. 4, 2020, 4:44 p.m.
My last minute reservation was overbooked for the hotel due to an online shop system mishap, but I was so happy and satisfied that the professionals at the hotel reception had promptly made reservations for me to another hotel from the same company for the same price. We only had to take a bus and relocate, but there was no trouble.
Thank you so much for the reception staff for taking care of a couple of tired backpackers on a busy night - I couldn't have asked for better service.